Given the nature of our activities, NAZDIRECT understands the importance of protecting the personal information it collects in order to provide the services for which it is necessary. In accordance with the legal framework in force, NAZDIRECT has implemented a set of control measures and procedures to ensure sound governance in terms of confidentiality and protection of the personal information we hold about our prospective customers, customers, partners, and employees. By providing us with your personal information, you agree to the terms of this policy and authorize us to process your information in accordance with it.
Definition of personal information
“Personal or nominative information”: Personal information is any information that concerns a natural person
and allows, directly or indirectly, to identify them1.
This information may include, but is not limited to, identifying information (e.g., name, address, telephone number, driver’s license number), financial information (e.g., credit card number), medical information, information related to professional activities (e.g., employee file), etc.
Consent
No information is collected by NAZDIRECT without the consent of the customer, agent, or prospect. By providing us with your personal information, your consent is effective. Consequently, you agree to the terms of this policy and authorize us to collect, store, use, and disclose your information in accordance with the purposes for which it was collected.
Right to withdraw consent to the use or disclosure of information
Subject to certain limitations, you may withdraw your consent to the collection, use, and disclosure of your personal information. In such circumstances, NAZDIRECT may not be able to offer you the product, rate, or service requested for your insurance policy.
- For more information, see the Act respecting the protection of personal information in the private sector2
Collection and use of information
We only request the essential information we need to respond to your request, including the following examples:
- Conducting a comprehensive analysis of protection needs
- Provide an insurance quote for the requested product(s)
- Issuing an insurance policy for this purpose, if applicable
- Pay for a product or service purchased
Information via third parties
Committed to protecting its customers’ personal information, NAZDIRECT does not sell, collect, share, disclose to third parties, or make public any personal information about its customers, except for the purpose of fulfilling its service mandate, ensuring continuity of service to its customers, or in the specific context of complying with a court order or responding to an authorized government agency.
In these circumstances, NAZDIRECT may collect or transmit information to legitimately authorized organizations and/or those subject to the regulatory framework in force, or to specialized suppliers who have formally committed to protecting our firm’s personal information. Examples include, but are not limited to:
- Insurance brokers or claims adjusters;
- Insurers, reinsurers, financial institutions, or organizations responsible for their regulation;
- Courts
- The Central Automobile Claims Database and the Société d’assurance automobile du Québec or
another province; - Credit, risk, and claims data analysis agencies;
- Collection agencies;
- Delivery partners:
- Internal manager or external partner for IT management and/or personal information and data security;
- Legal consultants;
- Cloud service providers;
- Authorized payment service providers.
Cookies and other technologies
In order to improve the quality of the services offered and the customer experience on the website, NAZDIRECT may use cookies and other web analytics technologies to remember your preferences and interactions with our website. The terms of use are described on our website.
Retention and destruction of personal information
Our firm retains your personal data in order to fulfill our mandate to you in accordance with the terms and legal obligations to which we are subject.
Security of personal information
To ensure the security and confidentiality of personal information, NAZDIRECT adopts rigorous security measures, including both physical and technological aspects. Here are some concrete examples:
- Security
- Access controls
- Staff training
- Data encryption
- Intrusion monitoring and detection
- Disaster recovery plans
Although we make every effort to protect your personal data, you should be aware that no method of transmission over the Internet or electronic storage can guarantee absolute security.
Commitment of staff and the firm
All employees, suppliers, and partners associated with our firm are contractually bound to comply with our privacy policy and to protect the personal information held by NAZDIRECT, which is for the exclusive use of our firm. This commitment begins when the employee, supplier, or partner starts working with us and continues indefinitely.
Right of access and correction
If inaccurate information appears in the file, or if access to personal information is required, a written request may be sent to the person responsible for protecting personal information in order to make corrections. In such circumstances, our firm follows the established protocol:
- Submit a written request for access or correction
- Submit the written request to the firm’s email address or physical address.
- You will receive an acknowledgment of receipt
- Your identity will be verified
- Your request will be processed within 30 days of receipt.3
- For more information, see the Act respecting the protection of personal information in the private sector4
Quotes
In order to prepare a quote, service offer, or insurance contract, we are required to analyze the needs of the person concerned as well as all persons involved or mentioned in the process. Whether requests are made by telephone, in person, or online, the consent of all targeted individuals must be obtained directly.
Online quotes (via website)
When a quote request form is submitted via the NAZDIRECT website, the customer automatically understands, authorizes, and consents to NAZDIRECT:
- Use their personal information to analyze their protection needs in order to provide an insurance quote for the requested product;
- Communicate with them by phone, email, or other means to discuss their file, provide them with the requested quote, and, if necessary, discuss other services offered by NAZDIRECT;
- Use their email address to respond to their request;
Email communication / Online subscription and unsubscription
After you provide your email address to NAZDIRECT, NAZDIRECT may send you information by email. You may confirm or withdraw your consent to the use of your email address at any time by unsubscribing from the distribution list in one of the following ways:
- By following a link in the message or email that takes you to the online unsubscribe page (if applicable)
- By contacting the information protection officer at the email address provided at the bottom of this policy.
In this way, and in accordance with the CPPA5 , you can stop receiving any unsolicited emails that may have been sent by NAZDIRECT.
Telephone recording, chat
For reasons of information integrity, training, and customer service quality control, all telephone conversations may be recorded or monitored.
Electronic communication
Like cell phones and standard mail, communication via the Internet or unencrypted email cannot be completely secure or confidential. Such communications are susceptible to modification, loss, or interception. NAZDIRECT declines all responsibility for any damage that may be caused to a person in connection with us, regardless of the form of communication.
Disclaimer – email
Our customers sometimes send us emails containing personal information. NAZDIRECT cannot be held responsible for the loss, interception, hacking, or alteration of any email sent to us.
Policy changes
As confidentiality and the protection of personal information are of paramount importance to us, this policy may be amended to reflect internal and/or legal changes. We invite you to review our privacy policy regularly to stay informed of any changes.
Designated Privacy Officer
Please do not hesitate to contact the privacy officer if you have any questions regarding confidentiality and the protection of personal information.
Firm: NAZDIRECT
Privacy Officer: BEANT KAUR GILL
Last policy update: 2026/01/05
Address: 3737 BOUL CRÉMAZIE E., SUITE 806
City: MONTREAL, QUEBEC
Zip code: H1Z 2K4
Toll-free phone number: 1 (514) 833-5555
Email: Info@nazdirect.com
1 Act respecting the protection of personal information in the private sector, s. 2 (2023/09/25)
2 PRIVACY AND ACCESS TO INFORMATION ACT, 2023/09/25, Section 2, s.8.
3 Act respecting the protection of personal information in the private sector, section 32
4 PRIVACY AND E-GOVERNMENT ACT, 2023/09/25, Section 2, s.8.
5 An Act to promote the efficiency and adaptability of the Canadian economy by regulating certain practices that deter the conduct of commerce by electronic means and to amend the Canadian Radio-
television and Telecommunications Commission Act, the Competition Act, the Personal Information Protection and Electronic Documents Act, and the Telecommunications Act (justice.gc.ca) section 11.